Refund Policy
This Refund Policy explains the rules, conditions and timelines applicable to refunds, cancellations and payment reversals processed through the ExpressFoodie platform.
Refunds for prepaid orders are processed only under valid circumstances reviewed according to platform policies and operational conditions.
- Full refunds are applicable if the order is cancelled or rejected by the restaurant.
- Customers may receive a full refund if cancellation is requested before food preparation begins.
- Once preparation has started, refunds may be partially approved or may not be applicable depending on the order status.
For Pay on Delivery orders, no payment is collected in advance through the platform. Therefore, refund processing is generally not applicable for cancelled or rejected COD orders.
Approved refunds are processed within standard banking timelines depending on the selected payment method.
- UPI, Wallets and Digital Payments: 1–3 business days
- Debit Cards and Credit Cards: 5–7 business days
- Banking partners may require additional processing time in certain situations.
Refund requests may be declined in situations involving completed deliveries, repeated misuse of refund claims, incorrect customer information or violations of platform policies.
In rare situations where refund amounts are delayed due to banking systems, payment gateway issues or technical interruptions, customers are advised to wait for the standard processing period before raising a support request.
ExpressFoodie reserves the right to modify or update this Refund Policy at any time without prior notice. Continued use of the platform indicates acceptance of updated refund terms and operational guidelines.